Citigroup Customer Service Number – Credit Card, Head Office

Among the list of America’s top Banks, you might have definitely heard the name of Citi Group (Citi Bank) and hopefully, you might have an account too. This is the reason you are here reading this article to know about Citibank Customer Service Number.

Citibank Customer Service Number

Citibank Customer Service Number

Citibank Customer Service Number Stands to work really helpful tool because of the reason that Citibank provides a common contact no. to its customers so that they can approach for help directly to the authorized person of Citibank Customer Service and get their issue resolved and not only the issue resolve but get the answer for many of their query at the same place via the same number.

Hence check out the Citigroup customer service details below that going to help both for newbie and already a user.

About: Citibank Customer Service

Citigroup Inc. or Citi (stylized as citi) is an American multinational investment bank and also a financial service providing corporation having its headquartered in New York City. The company was formed by the merger of two renowned banking giants Citicorp and financial conglomerate Travelers Group in the year 1998; Travelers was subsequently spun off from the company in the coming year that is in 2002.

Citigroup owns Citicorp, the holding company for Citibank, as well as several international subsidiaries as per the scenario.

Citigroup is ranked 3rd position constantly on the list of largest banks in the United States. Banks like JPMorgan Chase, Bank of America, and Wells Fargo are the alongside the company and it is one of the Big Four banks of the United States currently. It is a systemically important financial institution and is on the list of systemically important banks that are too big to fail. It is one of the nine global investment banks in the Bulge Bracket.

Citigroup is ranked 30th on the Fortune 500 as of 2019. Citigroup has over 200 million customer accounts and does business in more than 160 countries. It has 214,000 employees. Although it had 357,000 employees before the financial crisis of 2007-2008 when it was rescued via a massive stimulus package by the U.S. government.

The bank was founded in the year 1998 around 20 years ago and now served by John C Dugan (chairman) and Michael Corbat (CEO).

If you want to dig into detail about Citibank customer service then visit the site

Citibank Credit Card Customer Care

Citibank has a general inquiry number for all types of queries. You can call Citibank Credit Card toll free number for any inquiry – for example, if you want details on your credit card statement, or if you want to report fraudulent activity on your card, or ATM’s Problems with below is a list of Citibank Customer Care Nos. (For general inquiries) and Citi Bank Card Customer Care Number (for credit card related questions).

Citibank Credit Card Customer Care Number (Toll-free): 1860 210 2484

CitiPhone – Citibank Customer Service Toll-Free Number

Below is a list of city-wise Citibank 24×7 number of customer service. (24×7 Citi Phone) which can be contacted for any type of inquiries as well as card inquiries. If you are a Citibank credit cardholder, you can contact Citibank 24×7 Customer Care Numbers, information about Citi Banking, Facilities, Loans, NRI related queries, and Commercial Banking.

Except for national holidays, from Monday to Saturday, from 10:00 a.m. to 6:00 p.m.

Situation When You Contact Citibank

Below are some of the reasons for what you can connect with the Citibank on this toll-free no. you are provided above.

  1. If you lost your credit or debit card
  2. If money is not withdrawn while using an ATM machine and the balance is deducted from your account
  3. Your Citibank credit/debit card is stuck inside the AM card’s card slot
  4. You received an alert for the transaction you made, which indicates a fraud or id theft, in which case you should immediately contact the Citi Bank 24-hour Customer Care Number immediately.

International Citibank Credit Card Customer Care (toll-Free)

If you are an NRI or the person want to connect with the international Citibank branch then you can simply choose the below-given contact details according to the country and you connect with them to get the answer.

USA: 1 800 248 4674

(Pre Account Opening: 1866 703 2462)

Email for pre-account opening queries

Europe: 00-800-2484 2484

(Pre Account Opening: 0808 101 7384)

UK: 1 800 225 7211

(Post Account Opening: 65 62257211)

(Pre-Account Opening: 800 101 2342)

Australia: 1 800 252 856


(Post Account Opening: 8000 4884)

Canada: 1 800 248 4674

(Pre Account Opening: 1 866 703 2462)


(Pre Account Opening: 8000 172 122)

(Post Account Opening: 8000 357 03463)

Hong Kong: 800 908 413

Thailand: 001 800 65 6196

Raise Your Grievances of Citi Bank

In case the above-given contact details don’t help you get your Citibank issue resolved, then you can simply go with these steps as you are shown here below:

Step 1:

The bank provides a separate link on its website in case of any complaint, complaint or question. If you have a complaint you want to register, then you can do this by calling Citibank 24 x 7 Customer Care. And file a complaint. You will be given a complaint number or reference number, which you will have to handle all the time.

Step 2:

If you have not received the required level of service from the bank and the resolution provided at level 1 does not meet your expectation, then you can increase your concern to Head Customer Care in the following ways:

Call this number at +91 44 28501242 from 10:00 AM to 6:00 PM, which is available from Monday to Saturday except for national holidays.

You can alternatively send an email to Head Customer Care [City] on [Dot] Customer care [City]

Step 3:

If you are not satisfied with the feedback received from Head Customer Care, you can reach the issue to the Principal Nodal Officer in the following ways:

Principal [dot] nodal [dot] officer [ET] city [dot] com, send an e-mail to PNO.

Except for national holidays, call between Citibank India Toll-Free Number 1800220123, from Monday to Saturday between 10:00 am and 6:00 pm.

Write to:

Chief Nodal Officer,

Number 2, Club House Road,

Chennai – 600 002.

If you still have not received any satisfactory solution within a month, or you have not received any repo within one month from the date of your complaint’s representation, then you may be in touch with the Banking Ombudsman appointed by the Reserve Bank of India.

Citibank Head Office Address:

Plot Nos C-54 and C-55, G-Block,

First International Financial Centre,

Bandra Kurla Complex, Bandra East,

Mumbai, Maharashtra 400051

Final Words

Have you seen all the contacts above that are correct and exact contacts of Citibank Credit Card Customer Care? Now you can use those contacts for the purpose of future contact and get your issue resolved and query sorted.

You are also given with the Citibank Customer Service Number detail for your application in the future if you really need to apply for it in the future.

Now while you have read all the information regarding the Citibank Credit Card Customer Care and this further gives you access to the resolution of the problem directly from the authorities.

Hope the information you are provided here is enough for your support to get the issue resolved. If any query, simply drops your comment in the comment section below.

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